How do I reject accepted orders?
-
To view accepted purchase orders and dispatch them, follow these steps:
- Log in to your Back Office account.
- From the left-hand menu, select ‘Stock Control’.
- Click on the ‘Summary’ tab.
- Select the desired store (Production or Central Kitchen) from the ‘Select Store’ dropdown menu.
- In the ‘Orders Type’ dropdown, select ‘Regular PO’.
- Choose the date range by selecting dates in the ‘From To Date’ field, and then click ‘Apply’ to view the calendar.
- Click ‘Get Orders’ to display the orders.
- To view the orders that have been accepted, go to the ‘Incoming Orders’ tab. Here, you will see a list of orders with the status ‘PO Accepted’ and an action button labelled ‘Dispatch’ in the ‘Action’ column.
By following these steps, you can easily view and dispatch accepted purchase orders from your Back Office account.
- If you need to reject an accepted order, you can follow these steps:
- Click on the ‘Incoming Orders’ tab in the ‘Summary’ section of the ‘Stock Control’ page.
- Look for the accepted order you want to reject. The order will have a status of ‘PO Accepted’ and an action button labeled ‘Dispatch’ in the ‘Action’ column.
- Click on the ‘Dispatch’ button to view the order details.
- Review the details of the order, including the items and quantities requested.
- If you need to reject the order, click on the ‘Reject’ button. A popup window will appear, asking you to confirm that you want to reject the order.
- Confirm that you want to reject the order by clicking on the ‘Confirm’ button in the popup window.
- The order will now be marked as ‘PO Rejected’, and the customer will be notified.
By following these steps, you can easily reject an accepted order and notify the customer of the rejection. It’s important to communicate clearly and honestly with the customer about why the order cannot be fulfilled and to offer any possible solutions or alternatives
